The Level 2 Award for “Upskilling a Door Supervisor Working within the Private Security Industry” is a mandatory qualification for those seeking to renew their SIA Door Supervisors Licence and who gained a Door Supervision qualification prior to June 2010 or whose qualification did not include the physical intervention module (applies to some qualifications awarded between June and September 2010).
The Security Industry Authority has made mandatory recommendations that Physical Intervention training will become compulsory for all Door Supervisor staff in the UK. Anyone working in the industry as door staff that will be renewing their license from March this year will need to take this additional module in order to obtain their new SIA Licence.
The Physical Intervention module is an SIA approved course which instructs candidates in non-harm escorting techniques applied to manage difficult situations without causing injury to themselves or members of the general public.
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The use of force is a last resort in conflict management, and SIA Training emphasises even when resorted to it must be reasonable force, only the necessary degree to prevent conflict.
The use of physical intervention is an accepted part of conflict management in this day and age, but the importance falls on your interpretation of the term “physical intervention”. It is entirely possible to intervene physically in a conflict without making a single aggressive movement.
The first thing to take account of is the meaning of the term itself. While it is true that a punch constitutes “physical intervention”, the term is so broad that it can also apply to something as simple as disengagement, where violence is prevented by a simple change in position. This is best used when aggressive behaviour has not yet reached physical expression. An individual seeking to pick a fight by “fronting up” to a security professional may be best stopped in their tracks by the professional taking a step back and adopting a non-aggressive stance, thereby taking the wind out of the individual's sails.
Physical Intervention may also take the form of simple restraining actions. If violence is clearly imminent, a security worker can take hold of the person about to commit the violence and lightly maintain this hold. This is an essentially non-aggressive action – although it does require some force – but it gives the person who may have become violent some time to think regarding what they were about to do. It may well be the case that, after a moment in a hold, they have no desire to continue their action, and had just flared up on the spur of the moment. There is some element of individual judgement required on the professional’s part here, as it may be necessary to read the individual’s reaction after they are released. The key to this form of intervention is that no pain should be be caused to the individual.
In extreme circumstances it may be necessary for the security professional to physically eject someone from the premises. The subject of this action may be behaving extremely aggressively, however a trained professional will be aware that they cannot respond in kind. Restraining behaviour should be the first response, and if this is insufficient to stop the subject, backup should be requested. Once the subject is fully restrained, a decision needs to be taken as to whether they be ejected, or held until the police arrive. Under no circumstances should aggression be met with aggression.
The only time when an act of physical aggression on the part of the security professional can ever be considered legitimate is when it is a case of “them or you”. If an individual is armed, for example, and will not be restrained or reasoned with, sufficient physical force may be used to subdue them to the point where they can be disarmed. If this physical force results in injury to the subject, then any case brought against the security professional can be answered with a defence of “reasonable force”, where the options to the security professional were limited by his attacker.
The use of physical intervention in a conflict management capacity is closely regulated within SIA training, and any professional who exceeds the boundaries laid down in law will be looking not only at criminal charges, but also at losing their job.
This new module is intended to provide candidates with a wider range of non-violent options for dealing with the most common scenarios involving physical contact in licensed premises. It does not offer a technique to cover every possible situation but provides a solid foundation in terms of knowledge and skills to further reduce risk to the customers and staff.
This course is designed for those working in the roles where the need for further development in line with Conflict Management training is required. The skills are designed to be non pain compliant and not reliant on size, strength or gender. It is now mandatory for new Door Supervisors, and will be mandatory for those with existing licenses and as a condition of renewal, it is also recommended for Security Guards, Stewards, and those employed within the Security Industry. The course covers all aspects relating to workplace violence leading to use of force and Physical Intervention skills.